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Affordable yet quality in Design and Development

Chat Applications

Atech is a leading provider of e-learning and performance support solutions for global enterprises, government, education and small- to medium-sized businesses. Atech enables companies to maximize business performance through a combination of comprehensive e-learning content, online information resources, flexible learning technologies and support services.

To provide support for its customers, Atech relied primarily on phone operators. This limited Atech to engaging only one customer at a time. In order to reduce cost, improve efficiency and reduce customer response time, Atech wanted to find a live chat service to implement into its customer service network.

After struggling with on-premise solutions and a Java-based product that required website visitors to constantly download and update the plug-in, Atech recognized the need for a reliable live help solution to yield solid security features, strong integration capabilities and flexible chat window customization options.

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